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Customer Service Outsourcing means that a company is utilizing a third-party provider and makes use of their agents to handle inbound and outbound calls and non-verbal communication with customers. In most cases, Customer Service/Support Outsourcing teams are part of a call center service.
According to our latest study, the global Customer Service Outsourcing market size was valued at USD million in 2022 and is forecast to a readjusted size of USD million by 2029 with a CAGR of % during review period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
This report is a detailed and comprehensive analysis for global Customer Service Outsourcing market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2023, are provided.
Key Features:
Global Customer Service Outsourcing market size and forecasts, in consumption value ($ Million), 2018-2029
Global Customer Service Outsourcing market size and forecasts by region and country, in consumption value ($ Million), 2018-2029
Global Customer Service Outsourcing market size and forecasts, by Type and by Application, in consumption value ($ Million), 2018-2029
Global Customer Service Outsourcing market shares of main players, in revenue ($ Million), 2018-2023
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Customer Service Outsourcing
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Customer Service Outsourcing market based on the following parameters - company overview, production, value, price, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Odondo, Sykes, Ascensos, VoxPro (Telus) and LiveOps, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, COVID-19 and Russia-Ukraine War Influence.
Market segmentation
Customer Service Outsourcing market is split by Type and by Application. For the period 2018-2029, the growth among segments provide accurate calculations and forecasts for consumption value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
Partial Outsourcing
Complete Outsourcing
Market segment by Application
Large Enterprises
SMEs
Market segment by players, this report covers
Odondo
Sykes
Ascensos
VoxPro (Telus)
LiveOps
UpCall
Arise
Sensee
Teleperformance
Working Solutions
Capita
Sitel
Serco
Ventrica
Supportyourapp
Expivia
Ameridial Call Center
DATAMARK
Majorel
Infosys BPM
WOW24-7
CX Services
TieTa
Confero
Primech
Whistl
Paper Alternative
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Customer Service Outsourcing product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Customer Service Outsourcing, with revenue, gross margin and global market share of Customer Service Outsourcing from 2018 to 2023.
Chapter 3, the Customer Service Outsourcing competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2018 to 2029.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2018 to 2023.and Customer Service Outsourcing market forecast, by regions, type and application, with consumption value, from 2024 to 2029.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis, and Influence of COVID-19 and Russia-Ukraine War
Chapter 12, the key raw materials and key suppliers, and industry chain of Customer Service Outsourcing.
Chapter 13, to describe Customer Service Outsourcing research findings and conclusion.
The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
Market is segmented on the basis:
The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.
The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
1 Market Overview
1.1 Product Overview and Scope of Customer Service Outsourcing
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Customer Service Outsourcing by Type
1.3.1 Overview: Global Customer Service Outsourcing Market Size by Type: 2018 Versus 2022 Versus 2029
1.3.2 Global Customer Service Outsourcing Consumption Value Market Share by Type in 2022
1.3.3 Partial Outsourcing
1.3.4 Complete Outsourcing
1.4 Global Customer Service Outsourcing Market by Application
1.4.1 Overview: Global Customer Service Outsourcing Market Size by Application: 2018 Versus 2022 Versus 2029
1.4.2 Large Enterprises
1.4.3 SMEs
1.5 Global Customer Service Outsourcing Market Size & Forecast
1.6 Global Customer Service Outsourcing Market Size and Forecast by Region
1.6.1 Global Customer Service Outsourcing Market Size by Region: 2018 VS 2022 VS 2029
1.6.2 Global Customer Service Outsourcing Market Size by Region, (2018-2029)
1.6.3 North America Customer Service Outsourcing Market Size and Prospect (2018-2029)
1.6.4 Europe Customer Service Outsourcing Market Size and Prospect (2018-2029)
1.6.5 Asia-Pacific Customer Service Outsourcing Market Size and Prospect (2018-2029)
1.6.6 South America Customer Service Outsourcing Market Size and Prospect (2018-2029)
1.6.7 Middle East and Africa Customer Service Outsourcing Market Size and Prospect (2018-2029)
2 Company Profiles
2.1 Odondo
2.1.1 Odondo Details
2.1.2 Odondo Major Business
2.1.3 Odondo Customer Service Outsourcing Product and Solutions
2.1.4 Odondo Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.1.5 Odondo Recent Developments and Future Plans
2.2 Sykes
2.2.1 Sykes Details
2.2.2 Sykes Major Business
2.2.3 Sykes Customer Service Outsourcing Product and Solutions
2.2.4 Sykes Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.2.5 Sykes Recent Developments and Future Plans
2.3 Ascensos
2.3.1 Ascensos Details
2.3.2 Ascensos Major Business
2.3.3 Ascensos Customer Service Outsourcing Product and Solutions
2.3.4 Ascensos Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.3.5 Ascensos Recent Developments and Future Plans
2.4 VoxPro (Telus)
2.4.1 VoxPro (Telus) Details
2.4.2 VoxPro (Telus) Major Business
2.4.3 VoxPro (Telus) Customer Service Outsourcing Product and Solutions
2.4.4 VoxPro (Telus) Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.4.5 VoxPro (Telus) Recent Developments and Future Plans
2.5 LiveOps
2.5.1 LiveOps Details
2.5.2 LiveOps Major Business
2.5.3 LiveOps Customer Service Outsourcing Product and Solutions
2.5.4 LiveOps Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.5.5 LiveOps Recent Developments and Future Plans
2.6 UpCall
2.6.1 UpCall Details
2.6.2 UpCall Major Business
2.6.3 UpCall Customer Service Outsourcing Product and Solutions
2.6.4 UpCall Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.6.5 UpCall Recent Developments and Future Plans
2.7 Arise
2.7.1 Arise Details
2.7.2 Arise Major Business
2.7.3 Arise Customer Service Outsourcing Product and Solutions
2.7.4 Arise Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.7.5 Arise Recent Developments and Future Plans
2.8 Sensee
2.8.1 Sensee Details
2.8.2 Sensee Major Business
2.8.3 Sensee Customer Service Outsourcing Product and Solutions
2.8.4 Sensee Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.8.5 Sensee Recent Developments and Future Plans
2.9 Teleperformance
2.9.1 Teleperformance Details
2.9.2 Teleperformance Major Business
2.9.3 Teleperformance Customer Service Outsourcing Product and Solutions
2.9.4 Teleperformance Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.9.5 Teleperformance Recent Developments and Future Plans
2.10 Working Solutions
2.10.1 Working Solutions Details
2.10.2 Working Solutions Major Business
2.10.3 Working Solutions Customer Service Outsourcing Product and Solutions
2.10.4 Working Solutions Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.10.5 Working Solutions Recent Developments and Future Plans
2.11 Capita
2.11.1 Capita Details
2.11.2 Capita Major Business
2.11.3 Capita Customer Service Outsourcing Product and Solutions
2.11.4 Capita Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.11.5 Capita Recent Developments and Future Plans
2.12 Sitel
2.12.1 Sitel Details
2.12.2 Sitel Major Business
2.12.3 Sitel Customer Service Outsourcing Product and Solutions
2.12.4 Sitel Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.12.5 Sitel Recent Developments and Future Plans
2.13 Serco
2.13.1 Serco Details
2.13.2 Serco Major Business
2.13.3 Serco Customer Service Outsourcing Product and Solutions
2.13.4 Serco Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.13.5 Serco Recent Developments and Future Plans
2.14 Ventrica
2.14.1 Ventrica Details
2.14.2 Ventrica Major Business
2.14.3 Ventrica Customer Service Outsourcing Product and Solutions
2.14.4 Ventrica Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.14.5 Ventrica Recent Developments and Future Plans
2.15 Supportyourapp
2.15.1 Supportyourapp Details
2.15.2 Supportyourapp Major Business
2.15.3 Supportyourapp Customer Service Outsourcing Product and Solutions
2.15.4 Supportyourapp Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.15.5 Supportyourapp Recent Developments and Future Plans
2.16 Expivia
2.16.1 Expivia Details
2.16.2 Expivia Major Business
2.16.3 Expivia Customer Service Outsourcing Product and Solutions
2.16.4 Expivia Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.16.5 Expivia Recent Developments and Future Plans
2.17 Ameridial Call Center
2.17.1 Ameridial Call Center Details
2.17.2 Ameridial Call Center Major Business
2.17.3 Ameridial Call Center Customer Service Outsourcing Product and Solutions
2.17.4 Ameridial Call Center Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.17.5 Ameridial Call Center Recent Developments and Future Plans
2.18 DATAMARK
2.18.1 DATAMARK Details
2.18.2 DATAMARK Major Business
2.18.3 DATAMARK Customer Service Outsourcing Product and Solutions
2.18.4 DATAMARK Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.18.5 DATAMARK Recent Developments and Future Plans
2.19 Majorel
2.19.1 Majorel Details
2.19.2 Majorel Major Business
2.19.3 Majorel Customer Service Outsourcing Product and Solutions
2.19.4 Majorel Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.19.5 Majorel Recent Developments and Future Plans
2.20 Infosys BPM
2.20.1 Infosys BPM Details
2.20.2 Infosys BPM Major Business
2.20.3 Infosys BPM Customer Service Outsourcing Product and Solutions
2.20.4 Infosys BPM Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.20.5 Infosys BPM Recent Developments and Future Plans
2.21 WOW24-7
2.21.1 WOW24-7 Details
2.21.2 WOW24-7 Major Business
2.21.3 WOW24-7 Customer Service Outsourcing Product and Solutions
2.21.4 WOW24-7 Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.21.5 WOW24-7 Recent Developments and Future Plans
2.22 CX Services
2.22.1 CX Services Details
2.22.2 CX Services Major Business
2.22.3 CX Services Customer Service Outsourcing Product and Solutions
2.22.4 CX Services Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.22.5 CX Services Recent Developments and Future Plans
2.23 TieTa
2.23.1 TieTa Details
2.23.2 TieTa Major Business
2.23.3 TieTa Customer Service Outsourcing Product and Solutions
2.23.4 TieTa Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.23.5 TieTa Recent Developments and Future Plans
2.24 Confero
2.24.1 Confero Details
2.24.2 Confero Major Business
2.24.3 Confero Customer Service Outsourcing Product and Solutions
2.24.4 Confero Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.24.5 Confero Recent Developments and Future Plans
2.25 Primech
2.25.1 Primech Details
2.25.2 Primech Major Business
2.25.3 Primech Customer Service Outsourcing Product and Solutions
2.25.4 Primech Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.25.5 Primech Recent Developments and Future Plans
2.26 Whistl
2.26.1 Whistl Details
2.26.2 Whistl Major Business
2.26.3 Whistl Customer Service Outsourcing Product and Solutions
2.26.4 Whistl Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.26.5 Whistl Recent Developments and Future Plans
2.27 Paper Alternative
2.27.1 Paper Alternative Details
2.27.2 Paper Alternative Major Business
2.27.3 Paper Alternative Customer Service Outsourcing Product and Solutions
2.27.4 Paper Alternative Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
2.27.5 Paper Alternative Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Customer Service Outsourcing Revenue and Share by Players (2018-2023)
3.2 Market Share Analysis (2022)
3.2.1 Market Share of Customer Service Outsourcing by Company Revenue
3.2.2 Top 3 Customer Service Outsourcing Players Market Share in 2022
3.2.3 Top 6 Customer Service Outsourcing Players Market Share in 2022
3.3 Customer Service Outsourcing Market: Overall Company Footprint Analysis
3.3.1 Customer Service Outsourcing Market: Region Footprint
3.3.2 Customer Service Outsourcing Market: Company Product Type Footprint
3.3.3 Customer Service Outsourcing Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
4.1 Global Customer Service Outsourcing Consumption Value and Market Share by Type (2018-2023)
4.2 Global Customer Service Outsourcing Market Forecast by Type (2024-2029)
5 Market Size Segment by Application
5.1 Global Customer Service Outsourcing Consumption Value Market Share by Application (2018-2023)
5.2 Global Customer Service Outsourcing Market Forecast by Application (2024-2029)
6 North America
6.1 North America Customer Service Outsourcing Consumption Value by Type (2018-2029)
6.2 North America Customer Service Outsourcing Consumption Value by Application (2018-2029)
6.3 North America Customer Service Outsourcing Market Size by Country
6.3.1 North America Customer Service Outsourcing Consumption Value by Country (2018-2029)
6.3.2 United States Customer Service Outsourcing Market Size and Forecast (2018-2029)
6.3.3 Canada Customer Service Outsourcing Market Size and Forecast (2018-2029)
6.3.4 Mexico Customer Service Outsourcing Market Size and Forecast (2018-2029)
7 Europe
7.1 Europe Customer Service Outsourcing Consumption Value by Type (2018-2029)
7.2 Europe Customer Service Outsourcing Consumption Value by Application (2018-2029)
7.3 Europe Customer Service Outsourcing Market Size by Country
7.3.1 Europe Customer Service Outsourcing Consumption Value by Country (2018-2029)
7.3.2 Germany Customer Service Outsourcing Market Size and Forecast (2018-2029)
7.3.3 France Customer Service Outsourcing Market Size and Forecast (2018-2029)
7.3.4 United Kingdom Customer Service Outsourcing Market Size and Forecast (2018-2029)
7.3.5 Russia Customer Service Outsourcing Market Size and Forecast (2018-2029)
7.3.6 Italy Customer Service Outsourcing Market Size and Forecast (2018-2029)
8 Asia-Pacific
8.1 Asia-Pacific Customer Service Outsourcing Consumption Value by Type (2018-2029)
8.2 Asia-Pacific Customer Service Outsourcing Consumption Value by Application (2018-2029)
8.3 Asia-Pacific Customer Service Outsourcing Market Size by Region
8.3.1 Asia-Pacific Customer Service Outsourcing Consumption Value by Region (2018-2029)
8.3.2 China Customer Service Outsourcing Market Size and Forecast (2018-2029)
8.3.3 Japan Customer Service Outsourcing Market Size and Forecast (2018-2029)
8.3.4 South Korea Customer Service Outsourcing Market Size and Forecast (2018-2029)
8.3.5 India Customer Service Outsourcing Market Size and Forecast (2018-2029)
8.3.6 Southeast Asia Customer Service Outsourcing Market Size and Forecast (2018-2029)
8.3.7 Australia Customer Service Outsourcing Market Size and Forecast (2018-2029)
9 South America
9.1 South America Customer Service Outsourcing Consumption Value by Type (2018-2029)
9.2 South America Customer Service Outsourcing Consumption Value by Application (2018-2029)
9.3 South America Customer Service Outsourcing Market Size by Country
9.3.1 South America Customer Service Outsourcing Consumption Value by Country (2018-2029)
9.3.2 Brazil Customer Service Outsourcing Market Size and Forecast (2018-2029)
9.3.3 Argentina Customer Service Outsourcing Market Size and Forecast (2018-2029)
10 Middle East & Africa
10.1 Middle East & Africa Customer Service Outsourcing Consumption Value by Type (2018-2029)
10.2 Middle East & Africa Customer Service Outsourcing Consumption Value by Application (2018-2029)
10.3 Middle East & Africa Customer Service Outsourcing Market Size by Country
10.3.1 Middle East & Africa Customer Service Outsourcing Consumption Value by Country (2018-2029)
10.3.2 Turkey Customer Service Outsourcing Market Size and Forecast (2018-2029)
10.3.3 Saudi Arabia Customer Service Outsourcing Market Size and Forecast (2018-2029)
10.3.4 UAE Customer Service Outsourcing Market Size and Forecast (2018-2029)
11 Market Dynamics
11.1 Customer Service Outsourcing Market Drivers
11.2 Customer Service Outsourcing Market Restraints
11.3 Customer Service Outsourcing Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
11.5 Influence of COVID-19 and Russia-Ukraine War
11.5.1 Influence of COVID-19
11.5.2 Influence of Russia-Ukraine War
12 Industry Chain Analysis
12.1 Customer Service Outsourcing Industry Chain
12.2 Customer Service Outsourcing Upstream Analysis
12.3 Customer Service Outsourcing Midstream Analysis
12.4 Customer Service Outsourcing Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
List of Tables
Table 1. Global Customer Service Outsourcing Consumption Value by Type, (USD Million), 2018 & 2022 & 2029
Table 2. Global Customer Service Outsourcing Consumption Value by Application, (USD Million), 2018 & 2022 & 2029
Table 3. Global Customer Service Outsourcing Consumption Value by Region (2018-2023) & (USD Million)
Table 4. Global Customer Service Outsourcing Consumption Value by Region (2024-2029) & (USD Million)
Table 5. Odondo Company Information, Head Office, and Major Competitors
Table 6. Odondo Major Business
Table 7. Odondo Customer Service Outsourcing Product and Solutions
Table 8. Odondo Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 9. Odondo Recent Developments and Future Plans
Table 10. Sykes Company Information, Head Office, and Major Competitors
Table 11. Sykes Major Business
Table 12. Sykes Customer Service Outsourcing Product and Solutions
Table 13. Sykes Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 14. Sykes Recent Developments and Future Plans
Table 15. Ascensos Company Information, Head Office, and Major Competitors
Table 16. Ascensos Major Business
Table 17. Ascensos Customer Service Outsourcing Product and Solutions
Table 18. Ascensos Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 19. Ascensos Recent Developments and Future Plans
Table 20. VoxPro (Telus) Company Information, Head Office, and Major Competitors
Table 21. VoxPro (Telus) Major Business
Table 22. VoxPro (Telus) Customer Service Outsourcing Product and Solutions
Table 23. VoxPro (Telus) Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 24. VoxPro (Telus) Recent Developments and Future Plans
Table 25. LiveOps Company Information, Head Office, and Major Competitors
Table 26. LiveOps Major Business
Table 27. LiveOps Customer Service Outsourcing Product and Solutions
Table 28. LiveOps Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 29. LiveOps Recent Developments and Future Plans
Table 30. UpCall Company Information, Head Office, and Major Competitors
Table 31. UpCall Major Business
Table 32. UpCall Customer Service Outsourcing Product and Solutions
Table 33. UpCall Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 34. UpCall Recent Developments and Future Plans
Table 35. Arise Company Information, Head Office, and Major Competitors
Table 36. Arise Major Business
Table 37. Arise Customer Service Outsourcing Product and Solutions
Table 38. Arise Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 39. Arise Recent Developments and Future Plans
Table 40. Sensee Company Information, Head Office, and Major Competitors
Table 41. Sensee Major Business
Table 42. Sensee Customer Service Outsourcing Product and Solutions
Table 43. Sensee Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 44. Sensee Recent Developments and Future Plans
Table 45. Teleperformance Company Information, Head Office, and Major Competitors
Table 46. Teleperformance Major Business
Table 47. Teleperformance Customer Service Outsourcing Product and Solutions
Table 48. Teleperformance Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 49. Teleperformance Recent Developments and Future Plans
Table 50. Working Solutions Company Information, Head Office, and Major Competitors
Table 51. Working Solutions Major Business
Table 52. Working Solutions Customer Service Outsourcing Product and Solutions
Table 53. Working Solutions Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 54. Working Solutions Recent Developments and Future Plans
Table 55. Capita Company Information, Head Office, and Major Competitors
Table 56. Capita Major Business
Table 57. Capita Customer Service Outsourcing Product and Solutions
Table 58. Capita Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 59. Capita Recent Developments and Future Plans
Table 60. Sitel Company Information, Head Office, and Major Competitors
Table 61. Sitel Major Business
Table 62. Sitel Customer Service Outsourcing Product and Solutions
Table 63. Sitel Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 64. Sitel Recent Developments and Future Plans
Table 65. Serco Company Information, Head Office, and Major Competitors
Table 66. Serco Major Business
Table 67. Serco Customer Service Outsourcing Product and Solutions
Table 68. Serco Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 69. Serco Recent Developments and Future Plans
Table 70. Ventrica Company Information, Head Office, and Major Competitors
Table 71. Ventrica Major Business
Table 72. Ventrica Customer Service Outsourcing Product and Solutions
Table 73. Ventrica Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 74. Ventrica Recent Developments and Future Plans
Table 75. Supportyourapp Company Information, Head Office, and Major Competitors
Table 76. Supportyourapp Major Business
Table 77. Supportyourapp Customer Service Outsourcing Product and Solutions
Table 78. Supportyourapp Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 79. Supportyourapp Recent Developments and Future Plans
Table 80. Expivia Company Information, Head Office, and Major Competitors
Table 81. Expivia Major Business
Table 82. Expivia Customer Service Outsourcing Product and Solutions
Table 83. Expivia Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 84. Expivia Recent Developments and Future Plans
Table 85. Ameridial Call Center Company Information, Head Office, and Major Competitors
Table 86. Ameridial Call Center Major Business
Table 87. Ameridial Call Center Customer Service Outsourcing Product and Solutions
Table 88. Ameridial Call Center Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 89. Ameridial Call Center Recent Developments and Future Plans
Table 90. DATAMARK Company Information, Head Office, and Major Competitors
Table 91. DATAMARK Major Business
Table 92. DATAMARK Customer Service Outsourcing Product and Solutions
Table 93. DATAMARK Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 94. DATAMARK Recent Developments and Future Plans
Table 95. Majorel Company Information, Head Office, and Major Competitors
Table 96. Majorel Major Business
Table 97. Majorel Customer Service Outsourcing Product and Solutions
Table 98. Majorel Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 99. Majorel Recent Developments and Future Plans
Table 100. Infosys BPM Company Information, Head Office, and Major Competitors
Table 101. Infosys BPM Major Business
Table 102. Infosys BPM Customer Service Outsourcing Product and Solutions
Table 103. Infosys BPM Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 104. Infosys BPM Recent Developments and Future Plans
Table 105. WOW24-7 Company Information, Head Office, and Major Competitors
Table 106. WOW24-7 Major Business
Table 107. WOW24-7 Customer Service Outsourcing Product and Solutions
Table 108. WOW24-7 Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 109. WOW24-7 Recent Developments and Future Plans
Table 110. CX Services Company Information, Head Office, and Major Competitors
Table 111. CX Services Major Business
Table 112. CX Services Customer Service Outsourcing Product and Solutions
Table 113. CX Services Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 114. CX Services Recent Developments and Future Plans
Table 115. TieTa Company Information, Head Office, and Major Competitors
Table 116. TieTa Major Business
Table 117. TieTa Customer Service Outsourcing Product and Solutions
Table 118. TieTa Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 119. TieTa Recent Developments and Future Plans
Table 120. Confero Company Information, Head Office, and Major Competitors
Table 121. Confero Major Business
Table 122. Confero Customer Service Outsourcing Product and Solutions
Table 123. Confero Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 124. Confero Recent Developments and Future Plans
Table 125. Primech Company Information, Head Office, and Major Competitors
Table 126. Primech Major Business
Table 127. Primech Customer Service Outsourcing Product and Solutions
Table 128. Primech Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 129. Primech Recent Developments and Future Plans
Table 130. Whistl Company Information, Head Office, and Major Competitors
Table 131. Whistl Major Business
Table 132. Whistl Customer Service Outsourcing Product and Solutions
Table 133. Whistl Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 134. Whistl Recent Developments and Future Plans
Table 135. Paper Alternative Company Information, Head Office, and Major Competitors
Table 136. Paper Alternative Major Business
Table 137. Paper Alternative Customer Service Outsourcing Product and Solutions
Table 138. Paper Alternative Customer Service Outsourcing Revenue (USD Million), Gross Margin and Market Share (2018-2023)
Table 139. Paper Alternative Recent Developments and Future Plans
Table 140. Global Customer Service Outsourcing Revenue (USD Million) by Players (2018-2023)
Table 141. Global Customer Service Outsourcing Revenue Share by Players (2018-2023)
Table 142. Breakdown of Customer Service Outsourcing by Company Type (Tier 1, Tier 2, and Tier 3)
Table 143. Market Position of Players in Customer Service Outsourcing, (Tier 1, Tier 2, and Tier 3), Based on Revenue in 2022
Table 144. Head Office of Key Customer Service Outsourcing Players
Table 145. Customer Service Outsourcing Market: Company Product Type Footprint
Table 146. Customer Service Outsourcing Market: Company Product Application Footprint
Table 147. Customer Service Outsourcing New Market Entrants and Barriers to Market Entry
Table 148. Customer Service Outsourcing Mergers, Acquisition, Agreements, and Collaborations
Table 149. Global Customer Service Outsourcing Consumption Value (USD Million) by Type (2018-2023)
Table 150. Global Customer Service Outsourcing Consumption Value Share by Type (2018-2023)
Table 151. Global Customer Service Outsourcing Consumption Value Forecast by Type (2024-2029)
Table 152. Global Customer Service Outsourcing Consumption Value by Application (2018-2023)
Table 153. Global Customer Service Outsourcing Consumption Value Forecast by Application (2024-2029)
Table 154. North America Customer Service Outsourcing Consumption Value by Type (2018-2023) & (USD Million)
Table 155. North America Customer Service Outsourcing Consumption Value by Type (2024-2029) & (USD Million)
Table 156. North America Customer Service Outsourcing Consumption Value by Application (2018-2023) & (USD Million)
Table 157. North America Customer Service Outsourcing Consumption Value by Application (2024-2029) & (USD Million)
Table 158. North America Customer Service Outsourcing Consumption Value by Country (2018-2023) & (USD Million)
Table 159. North America Customer Service Outsourcing Consumption Value by Country (2024-2029) & (USD Million)
Table 160. Europe Customer Service Outsourcing Consumption Value by Type (2018-2023) & (USD Million)
Table 161. Europe Customer Service Outsourcing Consumption Value by Type (2024-2029) & (USD Million)
Table 162. Europe Customer Service Outsourcing Consumption Value by Application (2018-2023) & (USD Million)
Table 163. Europe Customer Service Outsourcing Consumption Value by Application (2024-2029) & (USD Million)
Table 164. Europe Customer Service Outsourcing Consumption Value by Country (2018-2023) & (USD Million)
Table 165. Europe Customer Service Outsourcing Consumption Value by Country (2024-2029) & (USD Million)
Table 166. Asia-Pacific Customer Service Outsourcing Consumption Value by Type (2018-2023) & (USD Million)
Table 167. Asia-Pacific Customer Service Outsourcing Consumption Value by Type (2024-2029) & (USD Million)
Table 168. Asia-Pacific Customer Service Outsourcing Consumption Value by Application (2018-2023) & (USD Million)
Table 169. Asia-Pacific Customer Service Outsourcing Consumption Value by Application (2024-2029) & (USD Million)
Table 170. Asia-Pacific Customer Service Outsourcing Consumption Value by Region (2018-2023) & (USD Million)
Table 171. Asia-Pacific Customer Service Outsourcing Consumption Value by Region (2024-2029) & (USD Million)
Table 172. South America Customer Service Outsourcing Consumption Value by Type (2018-2023) & (USD Million)
Table 173. South America Customer Service Outsourcing Consumption Value by Type (2024-2029) & (USD Million)
Table 174. South America Customer Service Outsourcing Consumption Value by Application (2018-2023) & (USD Million)
Table 175. South America Customer Service Outsourcing Consumption Value by Application (2024-2029) & (USD Million)
Table 176. South America Customer Service Outsourcing Consumption Value by Country (2018-2023) & (USD Million)
Table 177. South America Customer Service Outsourcing Consumption Value by Country (2024-2029) & (USD Million)
Table 178. Middle East & Africa Customer Service Outsourcing Consumption Value by Type (2018-2023) & (USD Million)
Table 179. Middle East & Africa Customer Service Outsourcing Consumption Value by Type (2024-2029) & (USD Million)
Table 180. Middle East & Africa Customer Service Outsourcing Consumption Value by Application (2018-2023) & (USD Million)
Table 181. Middle East & Africa Customer Service Outsourcing Consumption Value by Application (2024-2029) & (USD Million)
Table 182. Middle East & Africa Customer Service Outsourcing Consumption Value by Country (2018-2023) & (USD Million)
Table 183. Middle East & Africa Customer Service Outsourcing Consumption Value by Country (2024-2029) & (USD Million)
Table 184. Customer Service Outsourcing Raw Material
Table 185. Key Suppliers of Customer Service Outsourcing Raw Materials
List of Figures
Figure 1. Customer Service Outsourcing Picture
Figure 2. Global Customer Service Outsourcing Consumption Value by Type, (USD Million), 2018 & 2022 & 2029
Figure 3. Global Customer Service Outsourcing Consumption Value Market Share by Type in 2022
Figure 4. Partial Outsourcing
Figure 5. Complete Outsourcing
Figure 6. Global Customer Service Outsourcing Consumption Value by Type, (USD Million), 2018 & 2022 & 2029
Figure 7. Customer Service Outsourcing Consumption Value Market Share by Application in 2022
Figure 8. Large Enterprises Picture
Figure 9. SMEs Picture
Figure 10. Global Customer Service Outsourcing Consumption Value, (USD Million): 2018 & 2022 & 2029
Figure 11. Global Customer Service Outsourcing Consumption Value and Forecast (2018-2029) & (USD Million)
Figure 12. Global Market Customer Service Outsourcing Consumption Value (USD Million) Comparison by Region (2018 & 2022 & 2029)
Figure 13. Global Customer Service Outsourcing Consumption Value Market Share by Region (2018-2029)
Figure 14. Global Customer Service Outsourcing Consumption Value Market Share by Region in 2022
Figure 15. North America Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 16. Europe Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 17. Asia-Pacific Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 18. South America Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 19. Middle East and Africa Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 20. Global Customer Service Outsourcing Revenue Share by Players in 2022
Figure 21. Customer Service Outsourcing Market Share by Company Type (Tier 1, Tier 2 and Tier 3) in 2022
Figure 22. Global Top 3 Players Customer Service Outsourcing Market Share in 2022
Figure 23. Global Top 6 Players Customer Service Outsourcing Market Share in 2022
Figure 24. Global Customer Service Outsourcing Consumption Value Share by Type (2018-2023)
Figure 25. Global Customer Service Outsourcing Market Share Forecast by Type (2024-2029)
Figure 26. Global Customer Service Outsourcing Consumption Value Share by Application (2018-2023)
Figure 27. Global Customer Service Outsourcing Market Share Forecast by Application (2024-2029)
Figure 28. North America Customer Service Outsourcing Consumption Value Market Share by Type (2018-2029)
Figure 29. North America Customer Service Outsourcing Consumption Value Market Share by Application (2018-2029)
Figure 30. North America Customer Service Outsourcing Consumption Value Market Share by Country (2018-2029)
Figure 31. United States Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 32. Canada Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 33. Mexico Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 34. Europe Customer Service Outsourcing Consumption Value Market Share by Type (2018-2029)
Figure 35. Europe Customer Service Outsourcing Consumption Value Market Share by Application (2018-2029)
Figure 36. Europe Customer Service Outsourcing Consumption Value Market Share by Country (2018-2029)
Figure 37. Germany Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 38. France Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 39. United Kingdom Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 40. Russia Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 41. Italy Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 42. Asia-Pacific Customer Service Outsourcing Consumption Value Market Share by Type (2018-2029)
Figure 43. Asia-Pacific Customer Service Outsourcing Consumption Value Market Share by Application (2018-2029)
Figure 44. Asia-Pacific Customer Service Outsourcing Consumption Value Market Share by Region (2018-2029)
Figure 45. China Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 46. Japan Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 47. South Korea Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 48. India Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 49. Southeast Asia Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 50. Australia Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 51. South America Customer Service Outsourcing Consumption Value Market Share by Type (2018-2029)
Figure 52. South America Customer Service Outsourcing Consumption Value Market Share by Application (2018-2029)
Figure 53. South America Customer Service Outsourcing Consumption Value Market Share by Country (2018-2029)
Figure 54. Brazil Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 55. Argentina Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 56. Middle East and Africa Customer Service Outsourcing Consumption Value Market Share by Type (2018-2029)
Figure 57. Middle East and Africa Customer Service Outsourcing Consumption Value Market Share by Application (2018-2029)
Figure 58. Middle East and Africa Customer Service Outsourcing Consumption Value Market Share by Country (2018-2029)
Figure 59. Turkey Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 60. Saudi Arabia Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 61. UAE Customer Service Outsourcing Consumption Value (2018-2029) & (USD Million)
Figure 62. Customer Service Outsourcing Market Drivers
Figure 63. Customer Service Outsourcing Market Restraints
Figure 64. Customer Service Outsourcing Market Trends
Figure 65. Porters Five Forces Analysis
Figure 66. Manufacturing Cost Structure Analysis of Customer Service Outsourcing in 2022
Figure 67. Manufacturing Process Analysis of Customer Service Outsourcing
Figure 68. Customer Service Outsourcing Industrial Chain
Figure 69. Methodology
Figure 70. Research Process and Data Source
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