Global Customer Care BPO Market 2022 by Company, Regions, Type and Application, Forecast to 2028

  • receipt Report ID : 258536
  • calendar_today Published On: Jan, 2022
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The Customer Care BPO market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.

According to our latest study, due to COVID-19 pandemic, the global Customer Care BPO market size is estimated to be worth US$ 58760 million in 2021 and is forecast to a readjusted size of USD 86860 million by 2028 with a CAGR of 5.7% during review period. Telecom and IT accounting for % of the Customer Care BPO global market in 2021, is projected to value USD million by 2028, growing at a % CAGR in next six years. While Onshore Outsourcing segment is altered to a % CAGR between 2022 and 2028.

Global key companies of Customer Care BPO include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, and Atento, etc. In terms of revenue, the global top four players hold a share over % in 2021.

Market segmentation

Customer Care BPO market is split by Type and by Application. For the period 2017-2028, the growth among segments provide accurate calculations and forecasts for revenue by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.

Market segment by Type, covers

Onshore Outsourcing

Offshore Outsourcing

Market segment by Application, can be divided into

Telecom and IT

BFSI Outsouring

Healthcare and Life Sciences

Government and Public

Retail and Consumer Goods

Others

Market segment by players, this report covers

Teleperformance SA

Convergys

Arvato

Sykes Enterprises

Atento

TeleTech Holdings

Serco

Acticall (Sitel)

Alorica

Webhelp

Amdocs

Transcom

Comdata

West Corporation

Infosys BPM

StarTek Inc

Market segment by regions, regional analysis covers

North America (United States, Canada, and Mexico)

Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)

Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia, and Rest of Asia-Pacific)

South America (Brazil, Argentina, Rest of South America)

Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)

The content of the study subjects, includes a total of 12 chapters:

Chapter 1, to describe Customer Care BPO product scope, market overview, market opportunities, market driving force and market risks.

Chapter 2, to profile the top players of Customer Care BPO, with revenue, gross margin and global market share of Customer Care BPO from 2019 to 2022.

Chapter 3, the Customer Care BPO competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.

Chapter 4 and 5, to segment the market size by Type and application, with revenue and growth rate by Type, application, from 2017 to 2028.

Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2017 to 2022.and Customer Care BPO market forecast, by regions, type and application, with revenue, from 2023 to 2028.

Chapter 11 and 12, to describe Customer Care BPO research findings and conclusion, appendix and data source.

Frequently Asked Questions

The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.

Market is segmented on the basis:

  • By Type
  • By Application
  • By Region
  • By Country
  • By Manufacturer

The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.

The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.

1 Market Overview

1.1 Product Overview and Scope of Customer Care BPO

1.2 Classification of Customer Care BPO by Type

1.2.1 Overview: Global Customer Care BPO Market Size by Type: 2017 Versus 2021 Versus 2028

1.2.2 Global Customer Care BPO Revenue Market Share by Type in 2021

1.2.3 Onshore Outsourcing

1.2.4 Offshore Outsourcing

1.3 Global Customer Care BPO Market by Application

1.3.1 Overview: Global Customer Care BPO Market Size by Application: 2017 Versus 2021 Versus 2028

1.3.2 Telecom and IT

1.3.3 BFSI Outsouring

1.3.4 Healthcare and Life Sciences

1.3.5 Government and Public

1.3.6 Retail and Consumer Goods

1.3.7 Others

1.4 Global Customer Care BPO Market Size & Forecast

1.5 Global Customer Care BPO Market Size and Forecast by Region

1.5.1 Global Customer Care BPO Market Size by Region: 2017 VS 2021 VS 2028

1.5.2 Global Customer Care BPO Market Size by Region, (2017-2022)

1.5.3 North America Customer Care BPO Market Size and Prospect (2017-2028)

1.5.4 Europe Customer Care BPO Market Size and Prospect (2017-2028)

1.5.5 Asia-Pacific Customer Care BPO Market Size and Prospect (2017-2028)

1.5.6 South America Customer Care BPO Market Size and Prospect (2017-2028)

1.5.7 Middle East and Africa Customer Care BPO Market Size and Prospect (2017-2028)

1.6 Market Drivers, Restraints and Trends

1.6.1 Customer Care BPO Market Drivers

1.6.2 Customer Care BPO Market Restraints

1.6.3 Customer Care BPO Trends Analysis

2 Company Profiles

2.1 Teleperformance SA

2.1.1 Teleperformance SA Details

2.1.2 Teleperformance SA Major Business

2.1.3 Teleperformance SA Customer Care BPO Product and Solutions

2.1.4 Teleperformance SA Customer Care BPO Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)

2.1.5 Teleperformance SA Recent Developments and Future Plans

2.2 Convergys

2.2.1 Convergys Details

2.2.2 Convergys Major Business

2.2.3 Convergys Customer Care BPO Product and Solutions

2.2.4 Convergys Customer Care BPO Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)

2.2.5 Convergys Recent Developments and Future Plans

2.3 Arvato

2.3.1 Arvato Details

2.3.2 Arvato Major Business

2.3.3 Arvato Customer Care BPO Product and Solutions

2.3.4 Arvato Customer Care BPO Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)

2.3.5 Arvato Recent Developments and Future Plans

2.4 Sykes Enterprises

2.4.1 Sykes Enterprises Details

2.4.2 Sykes Enterprises Major Business

2.4.3 Sykes Enterprises Customer Care BPO Product and Solutions

2.4.4 Sykes Enterprises Customer Care BPO Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)

2.4.5 Sykes Enterprises Recent Developments and Future Plans

2.5 Atento

2.5.1 Atento Details

2.5.2 Atento Major Business

2.5.3 Atento Customer Care BPO Product and Solutions

2.5.4 Atento Customer Care BPO Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)

2.5.5 Atento Recent Developments and Future Plans

2.6 TeleTech Holdings

2.6.1 TeleTech Holdings Details

2.6.2 TeleTech Holdings Major Business

2.6.3 TeleTech Holdings Customer Care BPO Product and Solutions

2.6.4 TeleTech Holdings Customer Care BPO Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)

2.6.5 TeleTech Holdings Recent Developments and Future Plans

2.7 Serco

2.7.1 Serco Details

2.7.2 Serco Major Business

2.7.3 Serco Customer Care BPO Product and Solutions

2.7.4 Serco Customer Care BPO Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)

2.7.5 Serco Recent Developments and Future Plans

2.8 Acticall (Sitel)

2.8.1 Acticall (Sitel) Details

2.8.2 Acticall (Sitel) Major Business

2.8.3 Acticall (Sitel) Customer Care BPO Product and Solutions

2.8.4 Acticall (Sitel) Customer Care BPO Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)

2.8.5 Acticall (Sitel) Recent Developments and Future Plans

2.9 Alorica

2.9.1 Alorica Details

2.9.2 Alorica Major Business

2.9.3 Alorica Customer Care BPO Product and Solutions

2.9.4 Alorica Customer Care BPO Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)

2.9.5 Alorica Recent Developments and Future Plans

2.10 Webhelp

2.10.1 Webhelp Details

2.10.2 Webhelp Major Business

2.10.3 Webhelp Customer Care BPO Product and Solutions

2.10.4 Webhelp Customer Care BPO Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)

2.10.5 Webhelp Recent Developments and Future Plans

2.11 Amdocs

2.11.1 Amdocs Details

2.11.2 Amdocs Major Business

2.11.3 Amdocs Customer Care BPO Product and Solutions

2.11.4 Amdocs Customer Care BPO Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)

2.11.5 Amdocs Recent Developments and Future Plans

2.12 Transcom

2.12.1 Transcom Details

2.12.2 Transcom Major Business

2.12.3 Transcom Customer Care BPO Product and Solutions

2.12.4 Transcom Customer Care BPO Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)

2.12.5 Transcom Recent Developments and Future Plans

2.13 Comdata

2.13.1 Comdata Details

2.13.2 Comdata Major Business

2.13.3 Comdata Customer Care BPO Product and Solutions

2.13.4 Comdata Customer Care BPO Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)

2.13.5 Comdata Recent Developments and Future Plans

2.14 West Corporation

2.14.1 West Corporation Details

2.14.2 West Corporation Major Business

2.14.3 West Corporation Customer Care BPO Product and Solutions

2.14.4 West Corporation Customer Care BPO Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)

2.14.5 West Corporation Recent Developments and Future Plans

2.15 Infosys BPM

2.15.1 Infosys BPM Details

2.15.2 Infosys BPM Major Business

2.15.3 Infosys BPM Customer Care BPO Product and Solutions

2.15.4 Infosys BPM Customer Care BPO Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)

2.15.5 Infosys BPM Recent Developments and Future Plans

2.16 StarTek Inc

2.16.1 StarTek Inc Details

2.16.2 StarTek Inc Major Business

2.16.3 StarTek Inc Customer Care BPO Product and Solutions

2.16.4 StarTek Inc Customer Care BPO Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)

2.16.5 StarTek Inc Recent Developments and Future Plans

3 Market Competition, by Players

3.1 Global Customer Care BPO Revenue and Share by Players (2019, 2020, 2021, and 2022)

3.2 Market Concentration Rate

3.2.1 Top 3 Customer Care BPO Players Market Share in 2021

3.2.2 Top 10 Customer Care BPO Players Market Share in 2021

3.2.3 Market Competition Trend

3.3 Customer Care BPO Players Head Office, Products and Services Provided

3.4 Customer Care BPO Mergers & Acquisitions

3.5 Customer Care BPO New Entrants and Expansion Plans

4 Market Size Segment by Type

4.1 Global Customer Care BPO Revenue and Market Share by Type (2017-2022)

4.2 Global Customer Care BPO Market Forecast by Type (2023-2028)

5 Market Size Segment by Application

5.1 Global Customer Care BPO Revenue Market Share by Application (2017-2022)

5.2 Global Customer Care BPO Market Forecast by Application (2023-2028)

6 North America by Country, by Type, and by Application

6.1 North America Customer Care BPO Revenue by Type (2017-2028)

6.2 North America Customer Care BPO Revenue by Application (2017-2028)

6.3 North America Customer Care BPO Market Size by Country

6.3.1 North America Customer Care BPO Revenue by Country (2017-2028)

6.3.2 United States Customer Care BPO Market Size and Forecast (2017-2028)

6.3.3 Canada Customer Care BPO Market Size and Forecast (2017-2028)

6.3.4 Mexico Customer Care BPO Market Size and Forecast (2017-2028)

7 Europe by Country, by Type, and by Application

7.1 Europe Customer Care BPO Revenue by Type (2017-2028)

7.2 Europe Customer Care BPO Revenue by Application (2017-2028)

7.3 Europe Customer Care BPO Market Size by Country

7.3.1 Europe Customer Care BPO Revenue by Country (2017-2028)

7.3.2 Germany Customer Care BPO Market Size and Forecast (2017-2028)

7.3.3 France Customer Care BPO Market Size and Forecast (2017-2028)

7.3.4 United Kingdom Customer Care BPO Market Size and Forecast (2017-2028)

7.3.5 Russia Customer Care BPO Market Size and Forecast (2017-2028)

7.3.6 Italy Customer Care BPO Market Size and Forecast (2017-2028)

8 Asia-Pacific by Region, by Type, and by Application

8.1 Asia-Pacific Customer Care BPO Revenue by Type (2017-2028)

8.2 Asia-Pacific Customer Care BPO Revenue by Application (2017-2028)

8.3 Asia-Pacific Customer Care BPO Market Size by Region

8.3.1 Asia-Pacific Customer Care BPO Revenue by Region (2017-2028)

8.3.2 China Customer Care BPO Market Size and Forecast (2017-2028)

8.3.3 Japan Customer Care BPO Market Size and Forecast (2017-2028)

8.3.4 South Korea Customer Care BPO Market Size and Forecast (2017-2028)

8.3.5 India Customer Care BPO Market Size and Forecast (2017-2028)

8.3.6 Southeast Asia Customer Care BPO Market Size and Forecast (2017-2028)

8.3.7 Australia Customer Care BPO Market Size and Forecast (2017-2028)

9 South America by Country, by Type, and by Application

9.1 South America Customer Care BPO Revenue by Type (2017-2028)

9.2 South America Customer Care BPO Revenue by Application (2017-2028)

9.3 South America Customer Care BPO Market Size by Country

9.3.1 South America Customer Care BPO Revenue by Country (2017-2028)

9.3.2 Brazil Customer Care BPO Market Size and Forecast (2017-2028)

9.3.3 Argentina Customer Care BPO Market Size and Forecast (2017-2028)

10 Middle East & Africa by Country, by Type, and by Application

10.1 Middle East & Africa Customer Care BPO Revenue by Type (2017-2028)

10.2 Middle East & Africa Customer Care BPO Revenue by Application (2017-2028)

10.3 Middle East & Africa Customer Care BPO Market Size by Country

10.3.1 Middle East & Africa Customer Care BPO Revenue by Country (2017-2028)

10.3.2 Turkey Customer Care BPO Market Size and Forecast (2017-2028)

10.3.3 Saudi Arabia Customer Care BPO Market Size and Forecast (2017-2028)

10.3.4 UAE Customer Care BPO Market Size and Forecast (2017-2028)

11 Research Findings and Conclusion

12 Appendix

12.1 Methodology

12.2 Research Process and Data Source

12.3 Disclaimer

List of Tables

Table 1. Global Customer Care BPO Revenue by Type, (USD Million), 2017 VS 2021 VS 2028

Table 2. Global Customer Care BPO Revenue by Application, (USD Million), 2017 VS 2021 VS 2028

Table 3. Global Market Customer Care BPO Revenue (Million USD) Comparison by Region (2017 VS 2021 VS 2028)

Table 4. Global Customer Care BPO Revenue (USD Million) by Region (2017-2022)

Table 5. Global Customer Care BPO Revenue Market Share by Region (2023-2028)

Table 6. Teleperformance SA Corporate Information, Head Office, and Major Competitors

Table 7. Teleperformance SA Major Business

Table 8. Teleperformance SA Customer Care BPO Product and Solutions

Table 9. Teleperformance SA Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)

Table 10. Convergys Corporate Information, Head Office, and Major Competitors

Table 11. Convergys Major Business

Table 12. Convergys Customer Care BPO Product and Solutions

Table 13. Convergys Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)

Table 14. Arvato Corporate Information, Head Office, and Major Competitors

Table 15. Arvato Major Business

Table 16. Arvato Customer Care BPO Product and Solutions

Table 17. Arvato Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)

Table 18. Sykes Enterprises Corporate Information, Head Office, and Major Competitors

Table 19. Sykes Enterprises Major Business

Table 20. Sykes Enterprises Customer Care BPO Product and Solutions

Table 21. Sykes Enterprises Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)

Table 22. Atento Corporate Information, Head Office, and Major Competitors

Table 23. Atento Major Business

Table 24. Atento Customer Care BPO Product and Solutions

Table 25. Atento Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)

Table 26. TeleTech Holdings Corporate Information, Head Office, and Major Competitors

Table 27. TeleTech Holdings Major Business

Table 28. TeleTech Holdings Customer Care BPO Product and Solutions

Table 29. TeleTech Holdings Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)

Table 30. Serco Corporate Information, Head Office, and Major Competitors

Table 31. Serco Major Business

Table 32. Serco Customer Care BPO Product and Solutions

Table 33. Serco Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)

Table 34. Acticall (Sitel) Corporate Information, Head Office, and Major Competitors

Table 35. Acticall (Sitel) Major Business

Table 36. Acticall (Sitel) Customer Care BPO Product and Solutions

Table 37. Acticall (Sitel) Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)

Table 38. Alorica Corporate Information, Head Office, and Major Competitors

Table 39. Alorica Major Business

Table 40. Alorica Customer Care BPO Product and Solutions

Table 41. Alorica Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)

Table 42. Webhelp Corporate Information, Head Office, and Major Competitors

Table 43. Webhelp Major Business

Table 44. Webhelp Customer Care BPO Product and Solutions

Table 45. Webhelp Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)

Table 46. Amdocs Corporate Information, Head Office, and Major Competitors

Table 47. Amdocs Major Business

Table 48. Amdocs Customer Care BPO Product and Solutions

Table 49. Amdocs Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)

Table 50. Transcom Corporate Information, Head Office, and Major Competitors

Table 51. Transcom Major Business

Table 52. Transcom Customer Care BPO Product and Solutions

Table 53. Transcom Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)

Table 54. Comdata Corporate Information, Head Office, and Major Competitors

Table 55. Comdata Major Business

Table 56. Comdata Customer Care BPO Product and Solutions

Table 57. Comdata Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)

Table 58. West Corporation Corporate Information, Head Office, and Major Competitors

Table 59. West Corporation Major Business

Table 60. West Corporation Customer Care BPO Product and Solutions

Table 61. West Corporation Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)

Table 62. Infosys BPM Corporate Information, Head Office, and Major Competitors

Table 63. Infosys BPM Major Business

Table 64. Infosys BPM Customer Care BPO Product and Solutions

Table 65. Infosys BPM Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)

Table 66. StarTek Inc Corporate Information, Head Office, and Major Competitors

Table 67. StarTek Inc Major Business

Table 68. StarTek Inc Customer Care BPO Product and Solutions

Table 69. StarTek Inc Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)

Table 70. Global Customer Care BPO Revenue (USD Million) by Players (2019, 2020, 2021, and 2022)

Table 71. Global Customer Care BPO Revenue Share by Players (2019, 2020, 2021, and 2022)

Table 72. Breakdown of Customer Care BPO by Company Type (Tier 1, Tier 2 and Tier 3)

Table 73. Customer Care BPO Players Head Office, Products and Services Provided

Table 74. Customer Care BPO Mergers & Acquisitions in the Past Five Years

Table 75. Customer Care BPO New Entrants and Expansion Plans

Table 76. Global Customer Care BPO Revenue (USD Million) by Type (2017-2022)

Table 77. Global Customer Care BPO Revenue Share by Type (2017-2022)

Table 78. Global Customer Care BPO Revenue Forecast by Type (2023-2028)

Table 79. Global Customer Care BPO Revenue by Application (2017-2022)

Table 80. Global Customer Care BPO Revenue Forecast by Application (2023-2028)

Table 81. North America Customer Care BPO Revenue by Type (2017-2022) & (USD Million)

Table 82. North America Customer Care BPO Revenue by Type (2023-2028) & (USD Million)

Table 83. North America Customer Care BPO Revenue by Application (2017-2022) & (USD Million)

Table 84. North America Customer Care BPO Revenue by Application (2023-2028) & (USD Million)

Table 85. North America Customer Care BPO Revenue by Country (2017-2022) & (USD Million)

Table 86. North America Customer Care BPO Revenue by Country (2023-2028) & (USD Million)

Table 87. Europe Customer Care BPO Revenue by Type (2017-2022) & (USD Million)

Table 88. Europe Customer Care BPO Revenue by Type (2023-2028) & (USD Million)

Table 89. Europe Customer Care BPO Revenue by Application (2017-2022) & (USD Million)

Table 90. Europe Customer Care BPO Revenue by Application (2023-2028) & (USD Million)

Table 91. Europe Customer Care BPO Revenue by Country (2017-2022) & (USD Million)

Table 92. Europe Customer Care BPO Revenue by Country (2023-2028) & (USD Million)

Table 93. Asia-Pacific Customer Care BPO Revenue by Type (2017-2022) & (USD Million)

Table 94. Asia-Pacific Customer Care BPO Revenue by Type (2023-2028) & (USD Million)

Table 95. Asia-Pacific Customer Care BPO Revenue by Application (2017-2022) & (USD Million)

Table 96. Asia-Pacific Customer Care BPO Revenue by Application (2023-2028) & (USD Million)

Table 97. Asia-Pacific Customer Care BPO Revenue by Region (2017-2022) & (USD Million)

Table 98. Asia-Pacific Customer Care BPO Revenue by Region (2023-2028) & (USD Million)

Table 99. South America Customer Care BPO Revenue by Type (2017-2022) & (USD Million)

Table 100. South America Customer Care BPO Revenue by Type (2023-2028) & (USD Million)

Table 101. South America Customer Care BPO Revenue by Application (2017-2022) & (USD Million)

Table 102. South America Customer Care BPO Revenue by Application (2023-2028) & (USD Million)

Table 103. South America Customer Care BPO Revenue by Country (2017-2022) & (USD Million)

Table 104. South America Customer Care BPO Revenue by Country (2023-2028) & (USD Million)

Table 105. Middle East & Africa Customer Care BPO Revenue by Type (2017-2022) & (USD Million)

Table 106. Middle East & Africa Customer Care BPO Revenue by Type (2023-2028) & (USD Million)

Table 107. Middle East & Africa Customer Care BPO Revenue by Application (2017-2022) & (USD Million)

Table 108. Middle East & Africa Customer Care BPO Revenue by Application (2023-2028) & (USD Million)

Table 109. Middle East & Africa Customer Care BPO Revenue by Country (2017-2022) & (USD Million)

Table 110. Middle East & Africa Customer Care BPO Revenue by Country (2023-2028) & (USD Million)

List of Figures

Figure 1. Customer Care BPO Picture

Figure 2. Global Customer Care BPO Revenue Market Share by Type in 2021

Figure 3. Onshore Outsourcing

Figure 4. Offshore Outsourcing

Figure 5. Customer Care BPO Revenue Market Share by Application in 2021

Figure 6. Telecom and IT Picture

Figure 7. BFSI Outsouring Picture

Figure 8. Healthcare and Life Sciences Picture

Figure 9. Government and Public Picture

Figure 10. Retail and Consumer Goods Picture

Figure 11. Others Picture

Figure 12. Global Customer Care BPO Market Size, (USD Million): 2017 VS 2021 VS 2028

Figure 13. Global Customer Care BPO Revenue and Forecast (2017-2028) & (USD Million)

Figure 14. Global Customer Care BPO Revenue Market Share by Region (2017-2028)

Figure 15. Global Customer Care BPO Revenue Market Share by Region in 2021

Figure 16. North America Customer Care BPO Revenue (USD Million) and Growth Rate (2017-2028)

Figure 17. Europe Customer Care BPO Revenue (USD Million) and Growth Rate (2017-2028)

Figure 18. Asia-Pacific Customer Care BPO Revenue (USD Million) and Growth Rate (2017-2028)

Figure 19. South America Customer Care BPO Revenue (USD Million) and Growth Rate (2017-2028)

Figure 20. Middle East and Africa Customer Care BPO Revenue (USD Million) and Growth Rate (2017-2028)

Figure 21. Customer Care BPO Market Drivers

Figure 22. Customer Care BPO Market Restraints

Figure 23. Customer Care BPO Market Trends

Figure 24. Teleperformance SA Recent Developments and Future Plans

Figure 25. Convergys Recent Developments and Future Plans

Figure 26. Arvato Recent Developments and Future Plans

Figure 27. Sykes Enterprises Recent Developments and Future Plans

Figure 28. Atento Recent Developments and Future Plans

Figure 29. TeleTech Holdings Recent Developments and Future Plans

Figure 30. Serco Recent Developments and Future Plans

Figure 31. Acticall (Sitel) Recent Developments and Future Plans

Figure 32. Alorica Recent Developments and Future Plans

Figure 33. Webhelp Recent Developments and Future Plans

Figure 34. Amdocs Recent Developments and Future Plans

Figure 35. Transcom Recent Developments and Future Plans

Figure 36. Comdata Recent Developments and Future Plans

Figure 37. West Corporation Recent Developments and Future Plans

Figure 38. Infosys BPM Recent Developments and Future Plans

Figure 39. StarTek Inc Recent Developments and Future Plans

Figure 40. Global Customer Care BPO Revenue Share by Players in 2021

Figure 41. Customer Care BPO Market Share by Company Type (Tier 1, Tier 2 and Tier 3) in 2021

Figure 42. Global Top 3 Players Customer Care BPO Revenue Market Share in 2021

Figure 43. Global Top 10 Players Customer Care BPO Revenue Market Share in 2021

Figure 44. Key Players Market Share Trend (Top 3 Market Share: 2020 VS 2021 VS 2022)

Figure 45. Global Customer Care BPO Revenue Share by Type in 2021

Figure 46. Global Customer Care BPO Market Share Forecast by Type (2023-2028)

Figure 47. Global Customer Care BPO Revenue Share by Application in 2021

Figure 48. Global Customer Care BPO Market Share Forecast by Application (2023-2028)

Figure 49. North America Customer Care BPO Sales Market Share by Type (2017-2028)

Figure 50. North America Customer Care BPO Sales Market Share by Application (2017-2028)

Figure 51. North America Customer Care BPO Revenue Market Share by Country (2017-2028)

Figure 52. United States Customer Care BPO Revenue and Growth Rate (2017-2028) & (USD Million)

Figure 53. Canada Customer Care BPO Revenue and Growth Rate (2017-2028) & (USD Million)

Figure 54. Mexico Customer Care BPO Revenue and Growth Rate (2017-2028) & (USD Million)

Figure 55. Europe Customer Care BPO Sales Market Share by Type (2017-2028)

Figure 56. Europe Customer Care BPO Sales Market Share by Application (2017-2028)

Figure 57. Europe Customer Care BPO Revenue Market Share by Country (2017-2028)

Figure 58. Germany Customer Care BPO Revenue and Growth Rate (2017-2028) & (USD Million)

Figure 59. France Customer Care BPO Revenue and Growth Rate (2017-2028) & (USD Million)

Figure 60. United Kingdom Customer Care BPO Revenue and Growth Rate (2017-2028) & (USD Million)

Figure 61. Russia Customer Care BPO Revenue and Growth Rate (2017-2028) & (USD Million)

Figure 62. Italy Customer Care BPO Revenue and Growth Rate (2017-2028) & (USD Million)

Figure 63. Asia-Pacific Customer Care BPO Sales Market Share by Type (2017-2028)

Figure 64. Asia-Pacific Customer Care BPO Sales Market Share by Application (2017-2028)

Figure 65. Asia-Pacific Customer Care BPO Revenue Market Share by Region (2017-2028)

Figure 66. China Customer Care BPO Revenue and Growth Rate (2017-2028) & (USD Million)

Figure 67. Japan Customer Care BPO Revenue and Growth Rate (2017-2028) & (USD Million)

Figure 68. South Korea Customer Care BPO Revenue and Growth Rate (2017-2028) & (USD Million)

Figure 69. India Customer Care BPO Revenue and Growth Rate (2017-2028) & (USD Million)

Figure 70. Southeast Asia Customer Care BPO Revenue and Growth Rate (2017-2028) & (USD Million)

Figure 71. Australia Customer Care BPO Revenue and Growth Rate (2017-2028) & (USD Million)

Figure 72. South America Customer Care BPO Sales Market Share by Type (2017-2028)

Figure 73. South America Customer Care BPO Sales Market Share by Application (2017-2028)

Figure 74. South America Customer Care BPO Revenue Market Share by Country (2017-2028)

Figure 75. Brazil Customer Care BPO Revenue and Growth Rate (2017-2028) & (USD Million)

Figure 76. Argentina Customer Care BPO Revenue and Growth Rate (2017-2028) & (USD Million)

Figure 77. Middle East and Africa Customer Care BPO Sales Market Share by Type (2017-2028)

Figure 78. Middle East and Africa Customer Care BPO Sales Market Share by Application (2017-2028)

Figure 79. Middle East and Africa Customer Care BPO Revenue Market Share by Country (2017-2028)

Figure 80. Turkey Customer Care BPO Revenue and Growth Rate (2017-2028) & (USD Million)

Figure 81. Saudi Arabia Customer Care BPO Revenue and Growth Rate (2017-2028) & (USD Million)

Figure 82. UAE Customer Care BPO Revenue and Growth Rate (2017-2028) & (USD Million)

Figure 83. Methodology

Figure 84. Research Process and Data Source