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The IT Service Management (ITSM) Software market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.
According to our latest study, due to COVID-19 pandemic, the global IT Service Management (ITSM) Software market size is estimated to be worth US$ 2975.6 million in 2021 and is forecast to a readjusted size of USD 5338.6 million by 2028 with a CAGR of 8.7% during review period. SMEs accounting for % of the IT Service Management (ITSM) Software global market in 2021, is projected to value USD million by 2028, growing at a % CAGR in next six years. While Cloud-Based segment is altered to a % CAGR between 2022 and 2028.
Global key companies of IT Service Management (ITSM) Software include ServiceNow, Atlassian, Ivanti (HEAT Software), IBM, and CA Technologies, etc. In terms of revenue, the global top four players hold a share over % in 2021.
Market segmentation
IT Service Management (ITSM) Software market is split by Type and by Application. For the period 2017-2028, the growth among segments provide accurate calculations and forecasts for revenue by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type, covers
Cloud-Based
On-Premises
Market segment by Application, can be divided into
SMEs
Large Enterprises
Market segment by players, this report covers
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
CA Technologies
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo Software
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia, and Rest of Asia-Pacific)
South America (Brazil, Argentina, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 12 chapters:
Chapter 1, to describe IT Service Management (ITSM) Software product scope, market overview, market opportunities, market driving force and market risks.
Chapter 2, to profile the top players of IT Service Management (ITSM) Software, with revenue, gross margin and global market share of IT Service Management (ITSM) Software from 2019 to 2022.
Chapter 3, the IT Service Management (ITSM) Software competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with revenue and growth rate by Type, application, from 2017 to 2028.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2017 to 2022.and IT Service Management (ITSM) Software market forecast, by regions, type and application, with revenue, from 2023 to 2028.
Chapter 11 and 12, to describe IT Service Management (ITSM) Software research findings and conclusion, appendix and data source.
The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
Market is segmented on the basis:
The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.
The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
1 Market Overview
1.1 Product Overview and Scope of IT Service Management (ITSM) Software
1.2 Classification of IT Service Management (ITSM) Software by Type
1.2.1 Overview: Global IT Service Management (ITSM) Software Market Size by Type: 2017 Versus 2021 Versus 2028
1.2.2 Global IT Service Management (ITSM) Software Revenue Market Share by Type in 2021
1.2.3 Cloud-Based
1.2.4 On-Premises
1.3 Global IT Service Management (ITSM) Software Market by Application
1.3.1 Overview: Global IT Service Management (ITSM) Software Market Size by Application: 2017 Versus 2021 Versus 2028
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Global IT Service Management (ITSM) Software Market Size & Forecast
1.5 Global IT Service Management (ITSM) Software Market Size and Forecast by Region
1.5.1 Global IT Service Management (ITSM) Software Market Size by Region: 2017 VS 2021 VS 2028
1.5.2 Global IT Service Management (ITSM) Software Market Size by Region, (2017-2022)
1.5.3 North America IT Service Management (ITSM) Software Market Size and Prospect (2017-2028)
1.5.4 Europe IT Service Management (ITSM) Software Market Size and Prospect (2017-2028)
1.5.5 Asia-Pacific IT Service Management (ITSM) Software Market Size and Prospect (2017-2028)
1.5.6 South America IT Service Management (ITSM) Software Market Size and Prospect (2017-2028)
1.5.7 Middle East and Africa IT Service Management (ITSM) Software Market Size and Prospect (2017-2028)
1.6 Market Drivers, Restraints and Trends
1.6.1 IT Service Management (ITSM) Software Market Drivers
1.6.2 IT Service Management (ITSM) Software Market Restraints
1.6.3 IT Service Management (ITSM) Software Trends Analysis
2 Company Profiles
2.1 ServiceNow
2.1.1 ServiceNow Details
2.1.2 ServiceNow Major Business
2.1.3 ServiceNow IT Service Management (ITSM) Software Product and Solutions
2.1.4 ServiceNow IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.1.5 ServiceNow Recent Developments and Future Plans
2.2 Atlassian
2.2.1 Atlassian Details
2.2.2 Atlassian Major Business
2.2.3 Atlassian IT Service Management (ITSM) Software Product and Solutions
2.2.4 Atlassian IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.2.5 Atlassian Recent Developments and Future Plans
2.3 Ivanti (HEAT Software)
2.3.1 Ivanti (HEAT Software) Details
2.3.2 Ivanti (HEAT Software) Major Business
2.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Software Product and Solutions
2.3.4 Ivanti (HEAT Software) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.3.5 Ivanti (HEAT Software) Recent Developments and Future Plans
2.4 IBM
2.4.1 IBM Details
2.4.2 IBM Major Business
2.4.3 IBM IT Service Management (ITSM) Software Product and Solutions
2.4.4 IBM IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.4.5 IBM Recent Developments and Future Plans
2.5 CA Technologies
2.5.1 CA Technologies Details
2.5.2 CA Technologies Major Business
2.5.3 CA Technologies IT Service Management (ITSM) Software Product and Solutions
2.5.4 CA Technologies IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.5.5 CA Technologies Recent Developments and Future Plans
2.6 BMC Software
2.6.1 BMC Software Details
2.6.2 BMC Software Major Business
2.6.3 BMC Software IT Service Management (ITSM) Software Product and Solutions
2.6.4 BMC Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.6.5 BMC Software Recent Developments and Future Plans
2.7 ASG Software
2.7.1 ASG Software Details
2.7.2 ASG Software Major Business
2.7.3 ASG Software IT Service Management (ITSM) Software Product and Solutions
2.7.4 ASG Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.7.5 ASG Software Recent Developments and Future Plans
2.8 Axios Systems
2.8.1 Axios Systems Details
2.8.2 Axios Systems Major Business
2.8.3 Axios Systems IT Service Management (ITSM) Software Product and Solutions
2.8.4 Axios Systems IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.8.5 Axios Systems Recent Developments and Future Plans
2.9 SAP
2.9.1 SAP Details
2.9.2 SAP Major Business
2.9.3 SAP IT Service Management (ITSM) Software Product and Solutions
2.9.4 SAP IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.9.5 SAP Recent Developments and Future Plans
2.10 Cherwell Software
2.10.1 Cherwell Software Details
2.10.2 Cherwell Software Major Business
2.10.3 Cherwell Software IT Service Management (ITSM) Software Product and Solutions
2.10.4 Cherwell Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.10.5 Cherwell Software Recent Developments and Future Plans
2.11 Micro Focus (Formerly HPE)
2.11.1 Micro Focus (Formerly HPE) Details
2.11.2 Micro Focus (Formerly HPE) Major Business
2.11.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product and Solutions
2.11.4 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.11.5 Micro Focus (Formerly HPE) Recent Developments and Future Plans
2.12 Freshworks
2.12.1 Freshworks Details
2.12.2 Freshworks Major Business
2.12.3 Freshworks IT Service Management (ITSM) Software Product and Solutions
2.12.4 Freshworks IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.12.5 Freshworks Recent Developments and Future Plans
2.13 Ultimo Software
2.13.1 Ultimo Software Details
2.13.2 Ultimo Software Major Business
2.13.3 Ultimo Software IT Service Management (ITSM) Software Product and Solutions
2.13.4 Ultimo Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.13.5 Ultimo Software Recent Developments and Future Plans
2.14 Epicor
2.14.1 Epicor Details
2.14.2 Epicor Major Business
2.14.3 Epicor IT Service Management (ITSM) Software Product and Solutions
2.14.4 Epicor IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.14.5 Epicor Recent Developments and Future Plans
2.15 TOPdesk
2.15.1 TOPdesk Details
2.15.2 TOPdesk Major Business
2.15.3 TOPdesk IT Service Management (ITSM) Software Product and Solutions
2.15.4 TOPdesk IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.15.5 TOPdesk Recent Developments and Future Plans
2.16 Samanage
2.16.1 Samanage Details
2.16.2 Samanage Major Business
2.16.3 Samanage IT Service Management (ITSM) Software Product and Solutions
2.16.4 Samanage IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.16.5 Samanage Recent Developments and Future Plans
2.17 Agiloft Service
2.17.1 Agiloft Service Details
2.17.2 Agiloft Service Major Business
2.17.3 Agiloft Service IT Service Management (ITSM) Software Product and Solutions
2.17.4 Agiloft Service IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.17.5 Agiloft Service Recent Developments and Future Plans
2.18 Symantec
2.18.1 Symantec Details
2.18.2 Symantec Major Business
2.18.3 Symantec IT Service Management (ITSM) Software Product and Solutions
2.18.4 Symantec IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.18.5 Symantec Recent Developments and Future Plans
2.19 SysAid
2.19.1 SysAid Details
2.19.2 SysAid Major Business
2.19.3 SysAid IT Service Management (ITSM) Software Product and Solutions
2.19.4 SysAid IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.19.5 SysAid Recent Developments and Future Plans
2.20 SolarWinds
2.20.1 SolarWinds Details
2.20.2 SolarWinds Major Business
2.20.3 SolarWinds IT Service Management (ITSM) Software Product and Solutions
2.20.4 SolarWinds IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.20.5 SolarWinds Recent Developments and Future Plans
2.21 Autotask
2.21.1 Autotask Details
2.21.2 Autotask Major Business
2.21.3 Autotask IT Service Management (ITSM) Software Product and Solutions
2.21.4 Autotask IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.21.5 Autotask Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global IT Service Management (ITSM) Software Revenue and Share by Players (2019, 2020, 2021, and 2022)
3.2 Market Concentration Rate
3.2.1 Top 3 IT Service Management (ITSM) Software Players Market Share in 2021
3.2.2 Top 10 IT Service Management (ITSM) Software Players Market Share in 2021
3.2.3 Market Competition Trend
3.3 IT Service Management (ITSM) Software Players Head Office, Products and Services Provided
3.4 IT Service Management (ITSM) Software Mergers & Acquisitions
3.5 IT Service Management (ITSM) Software New Entrants and Expansion Plans
4 Market Size Segment by Type
4.1 Global IT Service Management (ITSM) Software Revenue and Market Share by Type (2017-2022)
4.2 Global IT Service Management (ITSM) Software Market Forecast by Type (2023-2028)
5 Market Size Segment by Application
5.1 Global IT Service Management (ITSM) Software Revenue Market Share by Application (2017-2022)
5.2 Global IT Service Management (ITSM) Software Market Forecast by Application (2023-2028)
6 North America by Country, by Type, and by Application
6.1 North America IT Service Management (ITSM) Software Revenue by Type (2017-2028)
6.2 North America IT Service Management (ITSM) Software Revenue by Application (2017-2028)
6.3 North America IT Service Management (ITSM) Software Market Size by Country
6.3.1 North America IT Service Management (ITSM) Software Revenue by Country (2017-2028)
6.3.2 United States IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
6.3.3 Canada IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
6.3.4 Mexico IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
7 Europe by Country, by Type, and by Application
7.1 Europe IT Service Management (ITSM) Software Revenue by Type (2017-2028)
7.2 Europe IT Service Management (ITSM) Software Revenue by Application (2017-2028)
7.3 Europe IT Service Management (ITSM) Software Market Size by Country
7.3.1 Europe IT Service Management (ITSM) Software Revenue by Country (2017-2028)
7.3.2 Germany IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
7.3.3 France IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
7.3.4 United Kingdom IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
7.3.5 Russia IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
7.3.6 Italy IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
8 Asia-Pacific by Region, by Type, and by Application
8.1 Asia-Pacific IT Service Management (ITSM) Software Revenue by Type (2017-2028)
8.2 Asia-Pacific IT Service Management (ITSM) Software Revenue by Application (2017-2028)
8.3 Asia-Pacific IT Service Management (ITSM) Software Market Size by Region
8.3.1 Asia-Pacific IT Service Management (ITSM) Software Revenue by Region (2017-2028)
8.3.2 China IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
8.3.3 Japan IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
8.3.4 South Korea IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
8.3.5 India IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
8.3.6 Southeast Asia IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
8.3.7 Australia IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
9 South America by Country, by Type, and by Application
9.1 South America IT Service Management (ITSM) Software Revenue by Type (2017-2028)
9.2 South America IT Service Management (ITSM) Software Revenue by Application (2017-2028)
9.3 South America IT Service Management (ITSM) Software Market Size by Country
9.3.1 South America IT Service Management (ITSM) Software Revenue by Country (2017-2028)
9.3.2 Brazil IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
9.3.3 Argentina IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
10 Middle East & Africa by Country, by Type, and by Application
10.1 Middle East & Africa IT Service Management (ITSM) Software Revenue by Type (2017-2028)
10.2 Middle East & Africa IT Service Management (ITSM) Software Revenue by Application (2017-2028)
10.3 Middle East & Africa IT Service Management (ITSM) Software Market Size by Country
10.3.1 Middle East & Africa IT Service Management (ITSM) Software Revenue by Country (2017-2028)
10.3.2 Turkey IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
10.3.3 Saudi Arabia IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
10.3.4 UAE IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
11 Research Findings and Conclusion
12 Appendix
12.1 Methodology
12.2 Research Process and Data Source
12.3 Disclaimer
List of Tables
Table 1. Global IT Service Management (ITSM) Software Revenue by Type, (USD Million), 2017 VS 2021 VS 2028
Table 2. Global IT Service Management (ITSM) Software Revenue by Application, (USD Million), 2017 VS 2021 VS 2028
Table 3. Global Market IT Service Management (ITSM) Software Revenue (Million USD) Comparison by Region (2017 VS 2021 VS 2028)
Table 4. Global IT Service Management (ITSM) Software Revenue (USD Million) by Region (2017-2022)
Table 5. Global IT Service Management (ITSM) Software Revenue Market Share by Region (2023-2028)
Table 6. ServiceNow Corporate Information, Head Office, and Major Competitors
Table 7. ServiceNow Major Business
Table 8. ServiceNow IT Service Management (ITSM) Software Product and Solutions
Table 9. ServiceNow IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 10. Atlassian Corporate Information, Head Office, and Major Competitors
Table 11. Atlassian Major Business
Table 12. Atlassian IT Service Management (ITSM) Software Product and Solutions
Table 13. Atlassian IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 14. Ivanti (HEAT Software) Corporate Information, Head Office, and Major Competitors
Table 15. Ivanti (HEAT Software) Major Business
Table 16. Ivanti (HEAT Software) IT Service Management (ITSM) Software Product and Solutions
Table 17. Ivanti (HEAT Software) IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 18. IBM Corporate Information, Head Office, and Major Competitors
Table 19. IBM Major Business
Table 20. IBM IT Service Management (ITSM) Software Product and Solutions
Table 21. IBM IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 22. CA Technologies Corporate Information, Head Office, and Major Competitors
Table 23. CA Technologies Major Business
Table 24. CA Technologies IT Service Management (ITSM) Software Product and Solutions
Table 25. CA Technologies IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 26. BMC Software Corporate Information, Head Office, and Major Competitors
Table 27. BMC Software Major Business
Table 28. BMC Software IT Service Management (ITSM) Software Product and Solutions
Table 29. BMC Software IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 30. ASG Software Corporate Information, Head Office, and Major Competitors
Table 31. ASG Software Major Business
Table 32. ASG Software IT Service Management (ITSM) Software Product and Solutions
Table 33. ASG Software IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 34. Axios Systems Corporate Information, Head Office, and Major Competitors
Table 35. Axios Systems Major Business
Table 36. Axios Systems IT Service Management (ITSM) Software Product and Solutions
Table 37. Axios Systems IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 38. SAP Corporate Information, Head Office, and Major Competitors
Table 39. SAP Major Business
Table 40. SAP IT Service Management (ITSM) Software Product and Solutions
Table 41. SAP IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 42. Cherwell Software Corporate Information, Head Office, and Major Competitors
Table 43. Cherwell Software Major Business
Table 44. Cherwell Software IT Service Management (ITSM) Software Product and Solutions
Table 45. Cherwell Software IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 46. Micro Focus (Formerly HPE) Corporate Information, Head Office, and Major Competitors
Table 47. Micro Focus (Formerly HPE) Major Business
Table 48. Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product and Solutions
Table 49. Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 50. Freshworks Corporate Information, Head Office, and Major Competitors
Table 51. Freshworks Major Business
Table 52. Freshworks IT Service Management (ITSM) Software Product and Solutions
Table 53. Freshworks IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 54. Ultimo Software Corporate Information, Head Office, and Major Competitors
Table 55. Ultimo Software Major Business
Table 56. Ultimo Software IT Service Management (ITSM) Software Product and Solutions
Table 57. Ultimo Software IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 58. Epicor Corporate Information, Head Office, and Major Competitors
Table 59. Epicor Major Business
Table 60. Epicor IT Service Management (ITSM) Software Product and Solutions
Table 61. Epicor IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 62. TOPdesk Corporate Information, Head Office, and Major Competitors
Table 63. TOPdesk Major Business
Table 64. TOPdesk IT Service Management (ITSM) Software Product and Solutions
Table 65. TOPdesk IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 66. Samanage Corporate Information, Head Office, and Major Competitors
Table 67. Samanage Major Business
Table 68. Samanage IT Service Management (ITSM) Software Product and Solutions
Table 69. Samanage IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 70. Agiloft Service Corporate Information, Head Office, and Major Competitors
Table 71. Agiloft Service Major Business
Table 72. Agiloft Service IT Service Management (ITSM) Software Product and Solutions
Table 73. Agiloft Service IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 74. Symantec Corporate Information, Head Office, and Major Competitors
Table 75. Symantec Major Business
Table 76. Symantec IT Service Management (ITSM) Software Product and Solutions
Table 77. Symantec IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 78. SysAid Corporate Information, Head Office, and Major Competitors
Table 79. SysAid Major Business
Table 80. SysAid IT Service Management (ITSM) Software Product and Solutions
Table 81. SysAid IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 82. SolarWinds Corporate Information, Head Office, and Major Competitors
Table 83. SolarWinds Major Business
Table 84. SolarWinds IT Service Management (ITSM) Software Product and Solutions
Table 85. SolarWinds IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 86. Autotask Corporate Information, Head Office, and Major Competitors
Table 87. Autotask Major Business
Table 88. Autotask IT Service Management (ITSM) Software Product and Solutions
Table 89. Autotask IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 90. Global IT Service Management (ITSM) Software Revenue (USD Million) by Players (2019, 2020, 2021, and 2022)
Table 91. Global IT Service Management (ITSM) Software Revenue Share by Players (2019, 2020, 2021, and 2022)
Table 92. Breakdown of IT Service Management (ITSM) Software by Company Type (Tier 1, Tier 2 and Tier 3)
Table 93. IT Service Management (ITSM) Software Players Head Office, Products and Services Provided
Table 94. IT Service Management (ITSM) Software Mergers & Acquisitions in the Past Five Years
Table 95. IT Service Management (ITSM) Software New Entrants and Expansion Plans
Table 96. Global IT Service Management (ITSM) Software Revenue (USD Million) by Type (2017-2022)
Table 97. Global IT Service Management (ITSM) Software Revenue Share by Type (2017-2022)
Table 98. Global IT Service Management (ITSM) Software Revenue Forecast by Type (2023-2028)
Table 99. Global IT Service Management (ITSM) Software Revenue by Application (2017-2022)
Table 100. Global IT Service Management (ITSM) Software Revenue Forecast by Application (2023-2028)
Table 101. North America IT Service Management (ITSM) Software Revenue by Type (2017-2022) & (USD Million)
Table 102. North America IT Service Management (ITSM) Software Revenue by Type (2023-2028) & (USD Million)
Table 103. North America IT Service Management (ITSM) Software Revenue by Application (2017-2022) & (USD Million)
Table 104. North America IT Service Management (ITSM) Software Revenue by Application (2023-2028) & (USD Million)
Table 105. North America IT Service Management (ITSM) Software Revenue by Country (2017-2022) & (USD Million)
Table 106. North America IT Service Management (ITSM) Software Revenue by Country (2023-2028) & (USD Million)
Table 107. Europe IT Service Management (ITSM) Software Revenue by Type (2017-2022) & (USD Million)
Table 108. Europe IT Service Management (ITSM) Software Revenue by Type (2023-2028) & (USD Million)
Table 109. Europe IT Service Management (ITSM) Software Revenue by Application (2017-2022) & (USD Million)
Table 110. Europe IT Service Management (ITSM) Software Revenue by Application (2023-2028) & (USD Million)
Table 111. Europe IT Service Management (ITSM) Software Revenue by Country (2017-2022) & (USD Million)
Table 112. Europe IT Service Management (ITSM) Software Revenue by Country (2023-2028) & (USD Million)
Table 113. Asia-Pacific IT Service Management (ITSM) Software Revenue by Type (2017-2022) & (USD Million)
Table 114. Asia-Pacific IT Service Management (ITSM) Software Revenue by Type (2023-2028) & (USD Million)
Table 115. Asia-Pacific IT Service Management (ITSM) Software Revenue by Application (2017-2022) & (USD Million)
Table 116. Asia-Pacific IT Service Management (ITSM) Software Revenue by Application (2023-2028) & (USD Million)
Table 117. Asia-Pacific IT Service Management (ITSM) Software Revenue by Region (2017-2022) & (USD Million)
Table 118. Asia-Pacific IT Service Management (ITSM) Software Revenue by Region (2023-2028) & (USD Million)
Table 119. South America IT Service Management (ITSM) Software Revenue by Type (2017-2022) & (USD Million)
Table 120. South America IT Service Management (ITSM) Software Revenue by Type (2023-2028) & (USD Million)
Table 121. South America IT Service Management (ITSM) Software Revenue by Application (2017-2022) & (USD Million)
Table 122. South America IT Service Management (ITSM) Software Revenue by Application (2023-2028) & (USD Million)
Table 123. South America IT Service Management (ITSM) Software Revenue by Country (2017-2022) & (USD Million)
Table 124. South America IT Service Management (ITSM) Software Revenue by Country (2023-2028) & (USD Million)
Table 125. Middle East & Africa IT Service Management (ITSM) Software Revenue by Type (2017-2022) & (USD Million)
Table 126. Middle East & Africa IT Service Management (ITSM) Software Revenue by Type (2023-2028) & (USD Million)
Table 127. Middle East & Africa IT Service Management (ITSM) Software Revenue by Application (2017-2022) & (USD Million)
Table 128. Middle East & Africa IT Service Management (ITSM) Software Revenue by Application (2023-2028) & (USD Million)
Table 129. Middle East & Africa IT Service Management (ITSM) Software Revenue by Country (2017-2022) & (USD Million)
Table 130. Middle East & Africa IT Service Management (ITSM) Software Revenue by Country (2023-2028) & (USD Million)
List of Figures
Figure 1. IT Service Management (ITSM) Software Picture
Figure 2. Global IT Service Management (ITSM) Software Revenue Market Share by Type in 2021
Figure 3. Cloud-Based
Figure 4. On-Premises
Figure 5. IT Service Management (ITSM) Software Revenue Market Share by Application in 2021
Figure 6. SMEs Picture
Figure 7. Large Enterprises Picture
Figure 8. Global IT Service Management (ITSM) Software Market Size, (USD Million): 2017 VS 2021 VS 2028
Figure 9. Global IT Service Management (ITSM) Software Revenue and Forecast (2017-2028) & (USD Million)
Figure 10. Global IT Service Management (ITSM) Software Revenue Market Share by Region (2017-2028)
Figure 11. Global IT Service Management (ITSM) Software Revenue Market Share by Region in 2021
Figure 12. North America IT Service Management (ITSM) Software Revenue (USD Million) and Growth Rate (2017-2028)
Figure 13. Europe IT Service Management (ITSM) Software Revenue (USD Million) and Growth Rate (2017-2028)
Figure 14. Asia-Pacific IT Service Management (ITSM) Software Revenue (USD Million) and Growth Rate (2017-2028)
Figure 15. South America IT Service Management (ITSM) Software Revenue (USD Million) and Growth Rate (2017-2028)
Figure 16. Middle East and Africa IT Service Management (ITSM) Software Revenue (USD Million) and Growth Rate (2017-2028)
Figure 17. IT Service Management (ITSM) Software Market Drivers
Figure 18. IT Service Management (ITSM) Software Market Restraints
Figure 19. IT Service Management (ITSM) Software Market Trends
Figure 20. ServiceNow Recent Developments and Future Plans
Figure 21. Atlassian Recent Developments and Future Plans
Figure 22. Ivanti (HEAT Software) Recent Developments and Future Plans
Figure 23. IBM Recent Developments and Future Plans
Figure 24. CA Technologies Recent Developments and Future Plans
Figure 25. BMC Software Recent Developments and Future Plans
Figure 26. ASG Software Recent Developments and Future Plans
Figure 27. Axios Systems Recent Developments and Future Plans
Figure 28. SAP Recent Developments and Future Plans
Figure 29. Cherwell Software Recent Developments and Future Plans
Figure 30. Micro Focus (Formerly HPE) Recent Developments and Future Plans
Figure 31. Freshworks Recent Developments and Future Plans
Figure 32. Ultimo Software Recent Developments and Future Plans
Figure 33. Epicor Recent Developments and Future Plans
Figure 34. TOPdesk Recent Developments and Future Plans
Figure 35. Samanage Recent Developments and Future Plans
Figure 36. Agiloft Service Recent Developments and Future Plans
Figure 37. Symantec Recent Developments and Future Plans
Figure 38. SysAid Recent Developments and Future Plans
Figure 39. SolarWinds Recent Developments and Future Plans
Figure 40. Autotask Recent Developments and Future Plans
Figure 41. Global IT Service Management (ITSM) Software Revenue Share by Players in 2021
Figure 42. IT Service Management (ITSM) Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3) in 2021
Figure 43. Global Top 3 Players IT Service Management (ITSM) Software Revenue Market Share in 2021
Figure 44. Global Top 10 Players IT Service Management (ITSM) Software Revenue Market Share in 2021
Figure 45. Key Players Market Share Trend (Top 3 Market Share: 2020 VS 2021 VS 2022)
Figure 46. Global IT Service Management (ITSM) Software Revenue Share by Type in 2021
Figure 47. Global IT Service Management (ITSM) Software Market Share Forecast by Type (2023-2028)
Figure 48. Global IT Service Management (ITSM) Software Revenue Share by Application in 2021
Figure 49. Global IT Service Management (ITSM) Software Market Share Forecast by Application (2023-2028)
Figure 50. North America IT Service Management (ITSM) Software Sales Market Share by Type (2017-2028)
Figure 51. North America IT Service Management (ITSM) Software Sales Market Share by Application (2017-2028)
Figure 52. North America IT Service Management (ITSM) Software Revenue Market Share by Country (2017-2028)
Figure 53. United States IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 54. Canada IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 55. Mexico IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 56. Europe IT Service Management (ITSM) Software Sales Market Share by Type (2017-2028)
Figure 57. Europe IT Service Management (ITSM) Software Sales Market Share by Application (2017-2028)
Figure 58. Europe IT Service Management (ITSM) Software Revenue Market Share by Country (2017-2028)
Figure 59. Germany IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 60. France IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 61. United Kingdom IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 62. Russia IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 63. Italy IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 64. Asia-Pacific IT Service Management (ITSM) Software Sales Market Share by Type (2017-2028)
Figure 65. Asia-Pacific IT Service Management (ITSM) Software Sales Market Share by Application (2017-2028)
Figure 66. Asia-Pacific IT Service Management (ITSM) Software Revenue Market Share by Region (2017-2028)
Figure 67. China IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 68. Japan IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 69. South Korea IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 70. India IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 71. Southeast Asia IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 72. Australia IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 73. South America IT Service Management (ITSM) Software Sales Market Share by Type (2017-2028)
Figure 74. South America IT Service Management (ITSM) Software Sales Market Share by Application (2017-2028)
Figure 75. South America IT Service Management (ITSM) Software Revenue Market Share by Country (2017-2028)
Figure 76. Brazil IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 77. Argentina IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 78. Middle East and Africa IT Service Management (ITSM) Software Sales Market Share by Type (2017-2028)
Figure 79. Middle East and Africa IT Service Management (ITSM) Software Sales Market Share by Application (2017-2028)
Figure 80. Middle East and Africa IT Service Management (ITSM) Software Revenue Market Share by Country (2017-2028)
Figure 81. Turkey IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 82. Saudi Arabia IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 83. UAE IT Service Management (ITSM) Software Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 84. Methodology
Figure 85. Research Process and Data Source
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